About tripla
tripla Co., Ltd. is a leading provider of digital-transformation (DX) solutions for the hospitality industry. Our mission is to help hotels maximize profit, elevate guest experience, and streamline operations through innovative technology. With an AI-powered product suite—including booking engines, chatbots, marketing-automation tools, and payment solutions—we serve 8,000 + properties across APAC and are rapidly expanding worldwide, with innovation and growth as our core values.
Position Overview
We are seeking a highly experienced Senior Product Manager (PdM), Payments to drive the end-to-end vision, roadmap, and delivery of tripla's critical global payments platform. This role involves owning the strategy, key integrations, and strategic profit contribution across Japan and our rapid international expansion
What Makes This Role Special
- Mission critical impact and high visibility: this role operates at the core of tripla’s rapid global expansion, serving 8,000+ properties across APAC and rapidly expanding worldwide.
- End-to-end ownership: Shape strategy, economics, and user experience for all payment features, from acquisition to settlement, driving direct growth for our customers and tripla.
- Cross-functional leadership: closely collaborate with Business development and Customer success to build a platform that serves our customers
Key Responsibilities
- Define and Own Payments Strategy: Define the global vision, strategy, and roadmap for tripla's Payments for Japan and international markets.
- Drive Transaction Economics: Support the payment business model, optimizing processing costs, pricing, and financial performance to maximize tripla's profit contribution.
- Ensure Compliance and Risk: Serve as the product owner for PCI compliance, security, fraud prevention, and risk management across the platform.
- Lead End-to-End Delivery: Oversee the full product lifecycle, leading agile execution to deliver high-scale, high-transaction volume solutions.
- Utilize Data for Decisions: Leverage extensive data analysis and financial modeling to inform product prioritization, diagnose issues, and drive key decisions.
- Manage Stakeholder Alignment: Serve as the strategic bridge between Engineering, Business Development, Customer Success, and external payment partners.
Basic
- 5 + years of product-management experience shipping B2B2C SaaS products with a track record of launching high-scale, high-transaction volume products
- At least 3 years in Demonstrated experience in Payments, in Japan and internationally, on areas such as Payment gateways, Multi-currency environments and local acquiring, digital wallets, PCI compliance, security, fraud and risk management
- "Outcome-oriented" mindset: Ability to define success not by 'shipping features' or 'processing volume', but by 'Net Revenue Contribution' and 'Conversion Uplift' driven by payment flexibility.
- Proven ability to define the high-level (38,000-foot) strategy while possessing the willingness to "get their hands dirty," including investigating critical issues and performing hands-on QA/testing when necessary.
- Extremely comfortable with data, analysis and financial modeling. Proven ability to leverage analytics to inform, influence decision-making but also analyze potential product related issues
- Self-starter who thrives in fast-paced, globally distributed environments.
- Bilingual (Japanese & English)
- Bachelor’s degree or equivalent practical experience.
Preferred
- Strong understanding of how API-first platforms enable AI/Automation agents.
- Familiarity with AI technologies and applying AI to fintech solutions.
- Experience working with Data Science or ML engineers is a huge plus.
- Hospitality, travel, fintech, or e-commerce domain expertise.
Commuting allowance: paid in accordance with company regulations
Full social insurance (employment, health, and pension)
Saturdays, Sundays and national holidays
Annual paid vacation: 10 days at the time of employment
Year-end and New Year vacations: 6 days from December 29 to January 3
tripla Co., Ltd. Human Resources
[email protected]
